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Manager, Center Operations - Workload and Capacity Planning in Happy Valley, OR at Kindercare

Date Posted: 4/5/2018

Job Snapshot

Job Description

At KinderCare Education, we make it our passion to nurture a sense of discovery, joy, and wonder in every child, every day, at every one of our centers. As the nation’s leading private provider in accredited early childhood education, we’re committed to delivering the highest-quality child care and educational opportunities for families and the dedicated professionals who serve them.

 

We see the greatness in each child, and we believe teachers can change the world. Every day, our more than 33,000 employees create a world of learning, joy, and adventure for more than 158,000 children. Whether you’re in one of our centers or providing support from our headquarters in Portland, Oregon, being a part of the KinderCare family means that you care deeply about positively impacting the lives of children and families through the power of education.

 

KinderCare Education has three brands to meet the needs of busy families wherever they need us:

  • We’re in neighborhoods with our KinderCare Learning Centers that offer early childhood education and care for children 6 weeks to 12 years old
  • We’re at offices with KinderCare Education at Work, our suite of family-focused benefits for organizations to offer to their employees, including on-site and near-site early learning centers, Back-up Care for last-minute child care and Care Select
  • And we’re at schools with our Champions before and after school programs
 
Job Summary:

This is a highly collaborative and cross-functional role. The ideal candidate will influence, lead and develop center workload planning, capacity and execution solutions that positively impact revenue and engagement of center employees and families.

 

The Manager will be responsible for establishing, documenting, measuring and executing expectations around workload that impacts the field organization. They will assess and manage capacity for center and field leadership workloads and influence key stakeholders across all functions and levels in the organization to achieve the highest level of adoption and execution. This person must have a high degree of diplomacy as they will collaborate with partners across multiple functions with potentially competing priorities. Successful candidates should have the ability to work in ambiguous situations with little direction, effectively and efficiently, and prioritize workload appropriately.  

 
Job Responsibilities: 
  • Work within Center Operations Team to build and implement project management discipline throughout the NSC related to capacity planning and workload optimization.
  • Serve as a primary point of contact for workload and field capacity, providing overall guidance and support within the established project management framework
  • Work with project teams to integrate workload and capacity planning into the overall project plan and budget requests for their projects and initiatives.
  • Partner with field and National Support Center leaders to revise processes, or alter communication for improved efficiency with documented workload demands to result in better planning and improved family and employee experience
  • Provide planning consultation and logistics expertise on cross-team requests and projects
  • Organize people and develop a deep understanding of field capacity to ensure that team members are scheduling field-facing implementations around peak activity periods
  • Demonstrate professionalism and responsibility for independently administering programs
  • Partner with the Operations field support and process improvement team to document best practices
  • Document current field workload demands to drive improved efficiency and timing for initiatives and actions.

Job Requirements

Education and Experience:
  • Bachelor’s degree or equivalent
  • 8+ years of operations, field or program management experience
  • Experience in a high-growth, fast-paced environment
Knowledge, Skills, and Abilities:
  • Strong testing, change management and writing skills
  • Instructional design and formal project management training a plus
  • Excellent indirect leadership, negotiating and influencing skills
  • Process oriented: can learn and see process, recognizes broken process
  • Excellent interpersonal and diplomatic communication skills
  • Ability to manage multiple priorities, with the flexibility to reprioritize on the fly
  • Ability to work in ambiguous environments
  • Gracious, self-aware, flexible; approachable and able to give and receive constructive criticism

KinderCare Education is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state, or federal law.